Frequently Asked Questions
- We provide free delivery when you purchase $60 or more.
- For deliveries under $60, we charge $5.
- On Customer Appreciation Day, we require a minimum of $100 or more to waive the delivery fee of $10.
Next day deliveries are made usually between 10am and 12:30pm.
Yes, the person who places the order must be present when the driver arrives and be ready to show his or her ID.
- Oxnard – Same Day Until 5:30pm
- Port Hueneme – Same Day Until 5:30pm
- Ventura – Same Day Until 4pm
- Newbury Park – Next Day
- Camarillo – Next Day
- Moorpark – Next Day
- Westlake – Next Day
- Thousand Oaks – Next Day
Between 9 am – 1 pm: next day orders are out for delivery.
Between 12pm – 6 pm: same day orders for Oxnard and Port Hueneme are out for delivery.
Yes, on orders $30 + pre taxes. Every dollar spent equals one point. Reach 500 points and get $25 off your purchase. You can only redeem your points once a day.
Due to policies and measures in place, cannabis dispensaries are required to pay federal and state taxes, and both are applied to each order.
There are three ways to pay:
- We offer Paytender, which is the easiest way to shop with us. Paytender is similar to using PayPal. Paytender wallet is a prepaid account where you can load it with funds to use at Paytender merchants. You can sign up for a Paytender account here.
- You can pay with cash. We have an ATM conveniently located in our store.
- You can pay with Debit ATM in our store.
*Please note that there may be a very minimal fee associated with using Paytender (2.5% fee) and Debit ATM ($3.00) as a payment method.
We require a government issued identification, for example a driver’s license, a US government issued ID or a US passport. If your documents are from out of state or your current address does not show on your current documents, we require a form of proof of residence. A utility bill or any document that shows your residential address will be necessary in order to complete the delivery transaction. Confirming your delivery address is the most important step in the delivery process.
Same Day Delivery Orders:
Same Day delivery is offered to those within 15 mile radius of the store.
- Port Hueneme
Next Day Delivery:
Next Day delivery is for those outside of the 15 mile radius of the store.
- Newbury Park
- Thousand Oaks
- Westlake Village
KEEP IN MIND: If you live outside of the 15 mile radius, your order will be scheduled for next day.
Online through our website. Once you have everything in your cart proceed by selecting the “Delivery” option at check out and insert all required information (e.g. address, proof of residency if you are a new customer).
You will receive an email confirmation and updates on your order either via email or text, whichever you prefer to opt into when sign-up for an account with us. You can also manage your settings in your account through our website.
Unfortunately, legally we cannot. We would need a confirmation of residency.
The only way to edit your order is by calling the store at 805.382.0420. One of our representatives will happily assist you in editing your order. We highly recommend you to NOT place a duplicate order.
One main reason why orders get cancelled is because the shipping address does not match the address on the identification document you have provided. Other reasons are expired documents, over the limit cannabis purchases and out of stock products. Before an order gets rejected, a Wheelhouse associate will call you to let you know the reason why your order is being cancelled.
Adults 21 years of age and older can purchase up to 1 ounce of dry flower and 8 grams of concentrated cannabis (edibles, tinctures, wax).
Medicinal patients 18 years of age and older can purchase up to 8 ounces total cannabis products (flower, edibles, tinctures, wax). More if recommendation indicated a need.